Frequently asked

Boutique hotels offer a unique, local experience with style and character you won’t find in big chain hotels. Personalised service, cosy spaces, and a true sense of place. Perfect for travellers seeking something special and memorable.

It’s the little things that count — great design, comfortable spaces and friendly, personalised service that makes you feel special. Throw in a beautiful spot, a few indulgent extras and some local charm, and you’ve got a luxury stay that’s relaxed, easy and truly Kiwi.

Couples, solo travellers, or anyone seeking a more personalised, laid-back stay with character and charm — a true Kiwi-style experience.

No. Boutique Hotels & Lodges is a curated collection, not a booking engine. Send us an enquiry and we’ll point you to the right stay, or go straight to the property from its page — every one of the seventeen links out to its own site.

Slowly, and in person. Susan Roberts has been building the collection since 2004, and we have stayed in every one — we know every host and every room. Nothing joins because it applied.

Several properties ask for two nights, and a few ask for more over Christmas and New Year. Where a minimum applies it is written on that property’s page, under Good to know.

It varies by property, and each one lists it in full on its own page — breakfast almost always, and often evening drinks, canapés, WiFi, parking and the use of whatever the house has: a pool, bikes, kayaks, a sauna.

Every property page carries a Getting here note — drive times, the nearest airport, the ferry where there is one. Ask us if you would like help fitting several together into one trip.

Across both islands, from the Bay of Islands to Otago. You can browse them by region, or filter the collection by region, style, guests, bedrooms and what the property has.

Yes. There is a Working with us page for the trade, and a resources library with images, video and brochures for each property.